Shipping Policy

Shipping Information

We're committed to getting your PetDogCentral products to you as quickly and safely as possible. All orders are carefully packaged to ensure your products arrive in perfect condition.

• Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
• Shipping Confirmation: You'll receive an email with tracking information once your order ships.
• Secure Packaging: All products are shipped in protective packaging.
• Order Updates: Track your package status anytime through your account or tracking link.

Delivery Times

We ship worldwide with a uniform delivery window: 5-7 business days from the ship date.

During peak seasons or holidays, delivery times may be slightly longer. We appreciate your patience!

Shipping Rates

Free Standard Shipping Worldwide on every PetDogCentral order — no minimum, no surprises at checkout.

Customs duties and taxes may apply for international orders and are the responsibility of the customer (more on this below).

International Shipping

We're proud to ship PetDogCentral products worldwide! Here's what you need to know about international orders:

• Available Countries: We ship to over 50 countries worldwide. Check availability at checkout.
• Customs & Duties: International orders may be subject to import taxes, customs duties, and fees imposed by your country.
• Responsibility: The recipient is responsible for all customs fees, duties, and taxes upon delivery.
• Tracking: Full tracking is available for all international shipments.

Please note that international delivery times may vary due to customs processing. We are not responsible for delays caused by customs clearance procedures.

Order Tracking

Stay updated on your order every step of the way with our tracking features:

• Once your order ships, you'll receive a confirmation email with your tracking number and a link to track your order.
• You'll receive automated shipping update emails as your package moves through transit.
• You can also check order status anytime via our order tracking page (also linked in our footer).
• If tracking hasn't updated for several business days, email us at support@petdogcentral.com and we'll trace the package with the carrier.

If your package shows as delivered but you haven't received it, please check with neighbors, building management, or your carrier first. If you still can't locate it, contact us and we'll help.

Returns & Refunds

Returns and refunds are handled in dedicated policies so the process is clear and easy to follow:

• Need to return a product? See our Return Policy for the return window, packing instructions, return shipping, and the return mailing address.
• Need a refund? See our Refund Policy for refund eligibility, timing, and how to request one.
• Want to cancel an order? See our Cancellation Policy for cancellation windows and steps.