Privacy Policy

Information We Collect

At PetDogCentral ("we", "us", or "our"), operated by Miro Marketing Limited (the "Company"), we collect information to provide you with the best possible experience. The website petdogcentral.com is owned and managed by Miro Marketing Limited. The types of information we may collect include:

Personal Information: Name, email address, phone number, shipping and billing addresses when you make a purchase or create an account.
Payment Information: Credit card details and billing information processed securely through our payment providers.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and browsing patterns.
Device Information: IP address, browser type, operating system, and device identifiers.
Communication Data: Records of correspondence when you contact our customer service team.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping and delivery
To communicate with you about your orders, account, and customer service inquiries
To personalize your shopping experience and recommend products
To send promotional emails and newsletters (with your consent)
To improve our website, products, and services
To detect and prevent fraud or unauthorized activities
To comply with legal obligations

We will never sell your personal information to third parties for their marketing purposes.

Information Sharing

We may share your information with the following parties:

Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers).
Analytics Partners: Services that help us understand website usage and improve our offerings.
Legal Requirements: When required by law, court order, or government request.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies: Required for the website to function properly (shopping cart, login sessions).
Analytics Cookies: Help us understand how visitors interact with our website.
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
Preference Cookies: Remember your settings and preferences for future visits.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it:

SSL encryption for all data transmission
Secure payment processing through PCI-compliant providers
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Data Retention

We keep your personal information only as long as needed to fulfill the purposes outlined in this policy:

Order & transaction records: Retained for 7 years to comply with tax, accounting, and consumer protection laws.
Customer service correspondence: Retained for 3 years from your last interaction with us.
Marketing and email subscriptions: Retained until you unsubscribe or request deletion.
Account information: Retained for the lifetime of your account, plus 2 years after account closure.
Website analytics & usage data: Retained for up to 26 months (or per the applicable platform's default).

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer where required by law (e.g., for tax compliance or to defend against legal claims).

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information (subject to legal obligations).
Opt-out: Unsubscribe from marketing communications at any time.
Data Portability: Request your data in a portable format.
Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information provided below.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you additional rights regarding your personal information:

Right to Know: Request a list of personal information categories collected, sources, purposes, and third parties we share it with.
Right to Delete: Request deletion of personal information we hold about you, subject to certain legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out of Sale or Sharing: We do not sell personal information for monetary value. If we share data with advertising partners (e.g., for targeted advertising), you can opt out anytime by emailing us.
Right to Limit Sensitive Information Use: Request limits on the use of sensitive personal information beyond what's necessary to provide our services.
Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any California privacy right, email support@petdogcentral.com with the subject “California Privacy Request” and the right you wish to exercise. We respond within 45 days as required by law.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after any changes constitutes acceptance of the updated policy.